Customer information
Refunds and delivery
Effective 12 August 2026. This policy explains how customised creative projects are scheduled, cancelled and refunded.
Before work starts
A customer may request cancellation by emailing hello@titanmark.co.za. If Titanmark has not started the work or incurred an approved third-party cost, the deposit will be refunded. Any unavoidable payment-provider refund fee or approved third-party cost will be disclosed and deducted only where lawful.
After work starts
Because websites, logos and design files are created to the customer's specifications, work already performed cannot simply be returned. If a project is cancelled after work starts, Titanmark will provide a written breakdown of completed work and approved external costs. Any deposit amount exceeding that value will be refunded; any shortfall remains payable. Statutory rights remain unaffected.
Refund method and timing
Approved refunds are returned through PayFast or the original payment method where possible. Titanmark will initiate an approved refund promptly, normally within five business days. The bank or payment provider may take additional time to reflect it.
Delivery
Digital work is delivered by email, download link, website publication or another written method agreed with the client. The estimated start and delivery dates are confirmed after the deposit, project brief and required content are received. Timing varies with project size and revision rounds. Titanmark will notify the client if a material delay occurs.
Revisions and acceptance
The number of included refinement rounds is stated in the package or project agreement. The client should report a defect or material departure from the approved scope promptly. Additional directions or revisions beyond the included scope may require a separate quote.
How to request help
Email hello@titanmark.co.za with the customer's name, invoice or PayFast payment reference, service purchased, and requested resolution. Customers may also call 072 699 9872.
Registration 2026/551970/07 · Registered in South Africa
15 Norrie Avenue, Durban North, KwaZulu-Natal, 4051
hello@titanmark.co.za · 072 699 9872