Customer information
Service and payment terms
Effective 12 August 2026. These terms apply when you request or purchase creative and website services from Titanmark.
1. Supplier
The supplier is TITANMARK (Pty) Ltd, a private company registered in South Africa under registration number 2026/551970/07. Kyle Notley is the director. The registered and operating address is 15 Norrie Avenue, Durban North, KwaZulu-Natal, 4051. Contact: hello@titanmark.co.za or 072 699 9872.
2. Quotes, scope and acceptance
Website prices are in South African rand and describe the listed starting scope. Titanmark will confirm the project scope, deliverables, client responsibilities and expected timing in writing. A project begins only after the required deposit has cleared and the necessary content or instructions have been received. Extra work or changes outside the confirmed scope require approval and may be quoted separately.
3. Deposits and payment
Fixed-price online orders charge a 50% project deposit. The remaining balance is due according to the confirmed project agreement and before final unrestricted files, publication or handover unless agreed otherwise in writing. PayFast processes online payments on its secure systems. Titanmark does not receive or store a customer's bank password, PIN, OTP, full card number or CVV.
4. Prices and tax
Prices displayed on the website are stated in rand. Titanmark is not presently represented as VAT registered, so VAT is not added unless the customer is told otherwise in an updated quote or tax invoice. Third-party costs such as domains, hosting, stock images, printing, licences or paid services are excluded unless expressly included.
5. Client responsibilities
The client must supply accurate instructions, lawful content, approvals and materials it has permission to use. Delays in supplying content or feedback may move the delivery date. The client remains responsible for final proofreading and approval of names, contact details, claims, pricing and regulated information before publication or printing.
6. Intellectual property
Once all agreed fees have been paid, the client receives the usage rights or final deliverables described in the project agreement. Titanmark retains its pre-existing tools, methods and reusable know-how. Third-party materials remain subject to their own licences. Titanmark may display completed work in its portfolio unless confidentiality is agreed in writing.
7. Cancellations, refunds and delivery
The detailed refund and delivery policy forms part of these terms. Nothing in these terms removes a right that cannot lawfully be excluded under South African consumer law.
8. Complaints and disputes
Send a complaint with the invoice or payment reference to hello@titanmark.co.za. Titanmark will acknowledge it and attempt to resolve it directly. If it cannot be resolved, either party may use any applicable consumer, mediation or court process available under South African law.
9. Privacy and electronic records
Customer information is handled as described in the privacy notice. Customers should save these terms, the PayFast confirmation, the invoice and the confirmed project agreement as the electronic record of the transaction.
Registration 2026/551970/07 · Registered in South Africa
15 Norrie Avenue, Durban North, KwaZulu-Natal, 4051
hello@titanmark.co.za · 072 699 9872